Strategy

CIM helps insurance executives identify and implement strategic opportunities that deliver immediate and sustainable results.

The Challenge For Leaders
For most business leaders, the future has never been more unclear; but at the same time, it has never been more important to take action. The decision to cut expenses, preserve capital and weather the storm may feel like the wisest choice. Experience shows that is not true. Studies reveal that the greatest changes in companies' relative positions in their industry occur in times of economic upheaval. The strongest companies find the opportunity in challenging times to strengthen their positions.

Services
We work with leaders in identifying and evaluating the opportunities for strengthening their positions given their resources and the economic and competitive pressures they are facing. Our focus is on:

• Corporate strategy – Business conditions are forcing all companies to re-evaluate strategy. We help companies assess:
  

  –		Where the company should invest its efforts and why
  –		Where the value the company brings to the table aligns with market needs
  –		What industry changes and customer needs the company should
  		respond to
  –		Core competencies and distinctive capabilities that can be better
  		leveraged
  –		Where the company can step outside traditional positions into new
  		market segments or value propositions
  –		Synergies that can be created between operating units

• Organization strategy – Executing your strategy effectively with the minimum amount of friction depends on having the right organizational structure –- given current conditions and opportunities. We design organizational structures that align with your strategy, facilitate your business processes and improve the customer experience.

• Growth & innovation strategies – We help companies evaluate multiple options for growth, including: organic growth; mergers, acquisitions and affiliations; product innovation and entering new businesses.

• Brand strategy – The ability to provide a branded customer experience is a crucial tool in attracting and retaining quality employees and profitable customers. We work with companies to build a unique, credible, sustainable and valued place in the minds of their target audiences and to measure the effectiveness of their brand strategy.
  
  
• Customer retention strategy – In a marketplace where products and prices are easily matched, customer loyalty is one of the few sustainable sources of profitable growth. We help companies use the levers that drive customer loyalty and consistently deliver highly satisfying customer experiences across the organization.